Refund and Cancellation Policy
All products purchased on www.campautomation.com can be returned/surrendered within 5 days of the delivery date, or within 5 days of every monthly cycle start. To be eligible for a return, you should send a communication to firstname.lastname@example.org providing permission to delete your login credentials to the software platform, remove and purge data.
Orders cancelled beyond 5 days are not eligible for refunds of the particular month subscription, but can be either used and supported under the terms and conditions of the Camp Online Subscription Agreement of the software.
In order to claim a refund for the product please email your request along with the order number to email@example.com
After receiving the request our support team will verify, approve and process the refund.
Subscription Refund method
After receiving the product, we will give you a time window to take data backup. Once backup is completed, you should inform us to stop the subscription.
We will then remove the users, and archive the instance of Camp.
We will then initiate a refund to your original method of payment. Refund will be only for the subscription amount paid. Taxes if any collected will not be refunded.
If the payment method at the time of purchase is credit card / debit card / wallet or net banking the total price of the product will be returned to the same mode of payment.
We will refund the amount within 7 working days to the original method of payment.
Order Cancellation Policy
For Cancellations Camp Sales to be contacted. Please quote login id in all communications. It is advised that query is sent from the registered email id.
Cancellation requests can be raised at any time before the provisioning of Camp instance, and login credentials received.
Your order will be cancelled instantly and refund will be processed within 3 to 4 working days in your original payment method.
Following deductions will be made under Refund Process
Cancellation charges : 0.5% of order value
Online Transaction Charges: 2.5% of total payment made.
Note Taxes/GST paid during purchase will not be refunded.
In case of order cancellation, after provisioning of Camp software and receiving credentials, it will be considered as subscription cancellation.